Program Descriptions
Program Number
21.003
Title
Taxpayer Service
Federal Agency
INTERNAL REVENUE SERVICE, DEPARTMENT OF THE TREASURY
Authorization
Internal Revenue Code, as amended, 26 U.S.C. 7801.
Status
Active
Objectives
To assist taxpayers and taxpayer organizations in locating services and Federal tax information established by the Federal tax system.
Types of Assistance
Advisory Services and Counseling.
Uses and Use Restrictions
The Internal Revenue Service (IRS) produces and provides publications, forms and other tax material and information to help taxpayers meet their tax responsibilities. Taxpayers can call the toll-free phone service at (800) 829-1040 for general inquiries. Taxpayers are encouraged to visit the IRS website at http://www.irs.gov where they can find all this information and can download forms and publications with a keystroke. The Business and Specialty Tax Line at (800) 829-4933 is available Monday thru Friday, 7 a.m. until 10 p.m. local time (with the exception of Alaska and Hawaii, which are on Pacific Time). The days and hours of operation may expand during the filing season, January through April 15, for general and specialized tax lines. The TeleTax system at (800) 829-4477, available 24 hours a day, 7 days a week, provides recorded tax information on more than 150 subjects to taxpayers who have touchtone telephones. For a directory of topics, taxpayers should listen to topic #123. The Refund Hotline (800) 829-1954 is also available Monday thru Friday, 7 a.m. until 10 p.m. local time (with the exception of Alaska and Hawaii, which are on Pacific Time). However, taxpayers can check their refunds on-line at http://www.irs.gov "Where's My Refund". The site is easy, quick and secure. Educational workshops for new small businesses and self employed persons are available on-line at the IRS website at http://ww.irs.gov/businesses/small/index.html and provide guidance on tax-related responsibilities. The IRS also partners with the tax professional community. The IRS holds annual nationwide Tax Forums, provides an electronic newsletter called "e-news for Tax Professionals," regularly updates the Tax Professionals page on the IRS website, and organizes Tax Practitioner Institutes. Information on these programs can be found on the website. IRS Taxpayer Assistance Centers (TAC) in 50 states and Puerto Rico provide face-to-face help for account, tax law, and need based return prepartion services. Visit http://www.irs.gov/local/contacts/index.html for TAC locations, services and hours of http://operation.elease revenue ruling, revenue procedure, notice or announcement of other guidance. The IRS also partners w ith the tax professional community. The IRS holds annual nationwide Tax Forums, provides an electronic newsletter called "e-news for Tax Professionals," regularly updates the Tax Professionals page on the IRS website, and organizes Tax Practitioner Institutes. Information on these programs can be found on the website.
Eligibility Requirements
Applicant Eligibility
Any individual or group interested in the tax system or have questions about his/her tax return(s).
Beneficiary Eligibility
Taxpayers.
Credentials/Documentation
None.
Application and Award Process
Preapplication Coordination
None. This program is excluded from coverage under E.O. 12372.
Application Procedure
None.
Award Procedure
Not applicable.
Deadlines
Not applicable.
Range of Approval/Disapproval Time
Not applicable.
Appeals
Not applicable.
Renewals
Assistance Considerations
Formula and Matching Requirements
Not applicable.
Length and Time Phasing of Assistance
Not applicable.
Post Assistance Requirements
Reports
Not applicable.
Audits
Not applicable.
Records
Not applicable.
Financial Information
Account Identification
20-0912-0-1-803.
Obligations
(Salary and expenses) FY 07 $564,665,658; FY 08 est $706,172,667; and FY 09 est $582,401,587 (Note: This data includes the following areas: Media and Publications, Stakeholder Partnerships, Education and Communication, and Field Assistance.
Range and Average of Financial Assistance
Not applicable.
Program Accomplishments
Approximately 30 million additional contacts per year are achieved through partnership programs.
Regulations, Guidelines and Literature
IRS regulations, guidelines and literature are available at http://www.irs.gov
Information Contacts
Regional or Local Office
Field Assistance: Jane Brough, Wage & Investment, Customer Assistance, Relationships and Education, Field Assistance, 401 West Peachtree Street NW, Atlanta, GA 30308. Phone: (404) 338-8994. Tax Law Interpretation and Published Guidance: Frances Royal, Media and Publications, Customer Assistance, Relationships and Education, 1111 Constitution Avenue, Washington, DC 20224-0001. Phone: (202) 927-9568. Stakeholder Partnerships, Education & Communication: Mikki Betker, Customer Assistance Relationships and Education, 401 West Peachtree Street, NW, Atlanta, GA 30308. Phone: (404) 338-8893. Electronic/Correspondence Assistance: Bart Jones, Customer Accounts Services (CAS), 401 West Peachtree Street NW, Atlanta, GA 30308. Phone: (404) 338-8892. Area or Local Office: Taxpayer Assistance Centers (TAC) are a one-stop resource for face-to-face tax help. Visit http://www.irs.gov for local office locations, services and hours of operation. Forms and Publication telephone orders, operated Monday thru Friday, 7 a.m. until 10 p.m. local time (with exception of Alaska and Hawaii, which are Pacific Time): (800) 829-3676. National Taxpayer Advocate's Help Line, in service Monday thru Friday 7 a.m. until 10 p.m. local time (with exception of Alaska and Hawaii, which are Pacific Time) at (877) 777-4778. Telephone Device for the Deaf (TDD), operational Monday thru Friday, 7 a.m. until 10 p.m. local time (with exception of Alaska and Hawaii, which are Pacific Time) at (800) 829-4059.
Headquarters Office
Headquarters Office: Office of the Commissioner, Department of the Treasury, Internal Revenue Service, Room 3000IR, 1111 Constitution Ave., NW., Washington, DC 20224.
Web Site Address
http://www.irs.gov
Related Programs
21.004, Exchange Of Federal Tax Information With State Tax Agencies
Examples of Funded Projects
Not applicable.
Criteria for Selecting Proposals
Not applicable.
© FedProgramSearch.com
